AI agents for community services teams.
Enquiries become structured requests. Staff get answers with sources.
Enquiries become structured requests. Staff get answers with sources.
UNCODE, an Adelaide AI consultancy, builds AI agents for community services organisations and not-for-profits across Australia. They turn enquiries into structured requests and answer staff questions from approved documents, with sources shown. A reviewer approves each request before it reaches client and billing records.
Sectors we have worked withUNCODE has worked with an aged care and community services provider.
Where to start
Start with one team.
Intake team
Begin with enquiries. Your reviewer approves each request before it is linked to client and billing records.
Programs
Begin with a shared question bank, such as how long intake notes are kept, answered with sources.
Finance
Add supplier invoices once the first workflow is working, with a champion in the team.
A dependable workflow, and people who know how to use it
From a good idea to everyday impact.
- Discover: Find the right starting pointMap the workflow and prioritise by value.
- Build: Prove it in the real workflowPrototype with real data and test with realistic cases.
- Enable: Prepare people for the changePilot with real users and train champions.
- Evolve: Keep improving what worksMeasure, refine and expand on evidence.
- Can it trace an answer to the source?Source checked
- What if information is missing?Hands over
- Can it access restricted material?Access checked
- Is it ready for your team's tools?Deployed
Test and deploy
Find the gaps, then go live.
We test real tasks, edge cases and attempts to push the work outside its role. Once it passes review, it goes where your team works and we keep watching how it performs.
Start with one workflow.
Tell us about your intake and knowledge. We will show you what an agent would do for the step that eats your morning.