Privacy Policy

UNCODE Pty Ltd (ABN 58 697 471 257) ("UNCODE", "we", "us") respects your privacy and handles personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What we collect

• Contact details you give us (name, work email, phone, company, role) through forms, email or calls.
• Enquiry content, including anything you type into the demonstration chat on our site (please do not enter confidential or personal data).
• Basic technical data such as IP address, browser and pages requested, which our website host records to deliver and secure the site (see our Cookie Policy). We do not currently use analytics or advertising trackers.

Why we collect it

To respond to enquiries, provide and improve our services, send information you have asked for or consented to, meet legal obligations, and keep our site secure.

Marketing

We only send marketing emails or messages with your consent, or where the law otherwise permits, and every message includes an unsubscribe option (Spam Act 2003).

Who we share it with

Service providers that help us run the business, under confidentiality obligations: our website host (WordPress.com, operated by Automattic, which may store or process data outside Australia, including in the United States), Microsoft (Outlook / Microsoft 365) for email, with our email data held in Australia, and professional advisers. We do not sell personal information. Where information goes overseas we take reasonable steps to protect it (APP 8).

Security and retention

We use reasonable technical and organisational safeguards and keep personal information only as long as needed. If a data breach is likely to cause serious harm we will notify affected people and the OAIC as required.

Your rights

You can ask to access or correct your personal information, or complain about how we handled it, through our contact form. If unresolved, you may contact the Office of the Australian Information Commissioner (oaic.gov.au).