AI agent monitoring and support.
UNCODE, an Adelaide AI consultancy, watches your agents once real people rely on them, checking answers against approved sources so problems surface early.
Monitoring
What does AI agent monitoring check every day?
AI monitoring and support means watching live agents for answer quality, policy breaches and unusual activity, and acting on what is found. UNCODE checks outputs against the approved sources you chose, alerts on policy violations, keeps an audit trail and supports the agent from go-live. You see what we see: a monthly review, shared with your team and not kept inside our tools.
- Answer qualityOutputs checked against the approved sources you chose.
- Policy violationsAn alert when an agent steps outside your rules.
- Agent activityAn audit trail, ready for internal review.
When an agent is not sure, a person is.
- What if a field is unclear?The agent flags it for a person, never fills it with a guess. The person confirms, then the agent continues.
- Does the agent pause before consequential steps?Yes. Agents pause before anything consequential.
- Whose feedback shapes what we improve?Your users steer the next change.
- When does support start?At go-live. Support picks up where the build ends, and is ongoing, not one-off.
- Who stays in charge?You do. You decide what agents may do and who approves changes.
Support under clear service levels.
Service levels are agreed with you before go-live.
- CriticalAgent stopped working. Response agreed with you.
- HighAnswers drifting. Response agreed with you.
- NormalImprovement request. Response agreed with you.
Questions about AI agent monitoring.
What does AI monitoring and support cover?
We check agent answers against approved sources, raise alerts on policy violations and keep an audit trail of agent activity. Results are shared with you.
How do problems surface early?
Outputs are checked against the approved sources your agent draws from, so a drift in answer quality shows up before it becomes a habit.
Who approves changes after go-live?
You decide what agents may do and who approves changes. We propose the change, a person on your side approves anything consequential, and the approval is logged.
When does support start?
Support starts at go-live. Managed AI services pick up where the build ends and keep your agents running, watched and improving.
Let's talk about looking after your agents.
If you have agents live or about to go live, we can show you how monitoring and support would work for your business, from our Adelaide base.